FAQs

General

Unfortunately, we are not able to apply discounts to previous orders. Be sure to follow along on Instagram (@sundreeaccessories ) so you can be notified of all upcoming sales and discounts.

Product

The best way to make your Sundree jewelry last and look its best over time is to avoid contact with water and beauty products. Use a soft cloth to polish and store in a clean, dry place when the jewelry is not being worn.

No, your earrings are not damaged. Due to the nature of silver, our sterling silver posts are malleable and can bend in the mail. All you need to do is simply bend them back into shape and they’ll be good to go!

Our earrings are personally curated (by us!) from a variety of wholesalers. We do not make them ourselves, but we do put a lot of time and effort finding the cutest & best quality earrings we can!

All of our earrings are made of safe and frequently used metals like: sterling silver, copper, stainless steel, zinc, etc. We are currently in the process of working with our wholesalers to acquire more hypoallergenic earrings so everyone can find a Sundree earring they love! If you have sensitive ears, watch out for our hypoallergenic products.

Some of our earrings are hypoallergenic, and some are not. If an earring is hypoallergenic, that will be listed under each earring’s product description along with the metal type. We are continuously sourcing more hypoallergenic earrings for those of you with sensitive ears.

Please keep in mind, the term hypoallergenic simply means "less likely to cause an allergy," it does not guarantee that your ear piercings will not react. If you have sensitive ears, you can add a thin layer of clear nail polish on the earring posts before you wear them. This will protect your ear from the metal and allow you to enjoy all of our styles.

If you have any additional questions, email us at hello@sundreeaccessories.com.

Shipping

Our order processing time is 1-3 business days. We get our orders out as fast as possible, but we guarantee 3 business days.

The delivery time for standard shipping is 3-5 business days. If you opt for expedited shipping, you will receive your order in 2 days.

Still have questions? Please email us at hello@sundreeaccessories.com.